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Hi my iPhone 6 Plus as gone blank so I can’t use it. Could you help

Posted on Dec 11, 2018 9:24 AM

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Question marked as Top-ranking reply

Posted on Dec 13, 2018 8:29 AM

Hey, LCFC1884!


Thanks for visiting the Apple Support Communities. From your post, I understand that you're having some trouble using your iPhone 6 Plus. Specifically, the screen is blank and you are unable to use it. I'm happy to help!


Based on what you've described, I would recommend using the steps outlined in If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support.


If you still need help after that, please get in touch with Apple Support directly, which you can do here: Contact Apple Support.


Cheers!

1 reply
Question marked as Top-ranking reply

Dec 13, 2018 8:29 AM in response to LCFC1884

Hey, LCFC1884!


Thanks for visiting the Apple Support Communities. From your post, I understand that you're having some trouble using your iPhone 6 Plus. Specifically, the screen is blank and you are unable to use it. I'm happy to help!


Based on what you've described, I would recommend using the steps outlined in If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support.


If you still need help after that, please get in touch with Apple Support directly, which you can do here: Contact Apple Support.


Cheers!

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