Camera won’t Flip when using Facetime

Encountered the same issue on 2018 iPad Pro. I did the General/Reset/Reset All Settings and it fixed it. Thanks!

Just wonder if anyone with FaceTime rear camera issue has tried some other video call app like Skype etc.? This may provide some more info on this issue: if the other video call app functions correctly for the rear camera, it’s definitely related to the FaceTime, meaning iOS (FaceTime app). But if it encounters the same issue, it may be caused either by the iOS (rear camera part of the software), or rear camera hardware/firmware issue.

Hi There!

I have the same problem for the last year. A little while ago I talked with the Apple Support on the phone and told the problem, then they advised me to reset the settings (not the data). It worked, however after a short while it started to do it again..

I hope it helps for you not just temporarily..

I spoke with Apple Support about this issue yesterday: they seem to be aware of it and are working on a fix. I was told to wait to future iOS updates but given no timeline, indication of how long they've been working on it, or what progress has been made. In the mean time, it does seem like the only option is to use Skype.

Skype works without issue. It is definitely a facetime issue. I've resorted to using Skype. Every time there is a an ios update, I go back to facetime to see if it has been fixed - so far it hasn't.

I have the same problem ever since iOS 12+. Usually the picture freezes, sometime facetime crashes and rarely it works as it is supposed to.

I have tried backing up the ipad, then reset all settings, then reloaded everything from backup - no help.

Then I tried deleting facetime, turning facetime off in settings, then backup, then reset all settings, then reload from backup - also no help.

I have an iPad air MD786LL/A.

I would appreciate some interest in this problem from Apple itself.

Anyone else with any ideas?

Thanks.

Problem has now gone from bad to worse. Now Facetime crashes when I try to flip the camera. Used to be that I could start facetime with camera flipped and it would be ok. Now it just crashes when I do that. Anyone in Apple, Inc care about this problem?

I have the exact same issue with my iPad Air; after the iOS 12 update the camera flip would freeze on the last front facing image rather than showing the rear camera in the inset. After the latest upgrade to 12.1.3 flipping the camera now just crashes and closes FaceTime.

My mom has the same issue with an iPad Air. It started from around the time of iOS 12.1.1 and the issue is still there after “reset all”, changing to a different account, and updating to the latest iOS 12.3. She ended up bought a new iPad.

I'm back.

Thanks to those of you who have given me feedback. Unfortunately I have tried "General/Reset/Reset All Settings" twice and it did not fix the problem. I am unwilling to buy a new iPad. For what I paid for my iPad it should work perfectly under all circumstances. I hope that some future update fixes the problem.

Exactly it has worsened since the last update!! Nobody seems to realized this discussion I guess...

I am having the same problem with my iPad Air. I can’t see what I am showing when I flip the camera. Are there any fixes for this yet?

I have the same issue (frozen image when switching to rear camera) with my iPad Mini 3. Problems started with iOS 12+. My parents have the iPad Mini 2. They had no issues until I stupidly asked them to update to iOS 12+.

One work around has been to start Facetime with the rear camera already enabled. That seems to help things. However recently (I believe I updated again - in hopes things would be fixed), my workaround didn't help and instead now causes Facetime to crash and close.... sigh...

to build on previous responders: You can reset the settings on iPad by going to:

GenerL/Reset/Reset All Settings

this will not erase data and only settings.

However I advice you to backup your iPad first. You can do this though iTunes by connecting to your computer or iCloud by clicking on your name in the top of settings and going to backups and slecting back up now while you are connected to Wi-Fi