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money taken from the bank account, but 0€ on my apple funds

Hi,

yesterday I tried to top up my apple account, there seem to have been a problem, because money was taken from my bank account, but my funds are still 0€, haven't been topped up. Who can I contact or what to do?

Thanks!

Posted on Dec 13, 2018 11:16 PM

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Posted on Dec 14, 2018 12:31 AM

Have you tried logging out and back into the account and seeing if your balance updates ? If it doesn't, contact iTunes Support : http://www.apple.com/support/itunes/ww

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money taken from the bank account, but 0€ on my apple funds

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