Hello,
After upgrading to Mojave 10.14.2 I have problems with my bluetooth headsets: connection dropouts, sound issues, etc.
I've tried on my AirPods and Panasonic Headset. The issue is reproduced only on my MacBook. Those headsets are working good with my iPhone.
Does anyone have something like this?
MacBook Air
Hello trofimchyk,
Thank you for using Apple Support Communities! I understand that you're experiencing audio quality issues using Bluetooth devices with your Mac. You've come to the right place for help.
Try the following troubleshooting steps, testing if the behavior persists after each step:
If the behavior persists, the next step would be to reset your Bluetooth module. This step would disconnect all Bluetooth devices currently connected to your Mac. If you're using a wireless keyboard or mouse, you may want to consider switching to a wired device instead. You may also need to select the option to "Show Bluetooth in menu bar" from System Preferences > Bluetooth first. When you're ready, here's where to find that option:
Once you restart your Mac, pair one of the Bluetooth devices to the Mac again and test. Let us know what happens from here.
Cheers!
Hello trofimchyk,
Thank you for using Apple Support Communities! I understand that you're experiencing audio quality issues using Bluetooth devices with your Mac. You've come to the right place for help.
Try the following troubleshooting steps, testing if the behavior persists after each step:
If the behavior persists, the next step would be to reset your Bluetooth module. This step would disconnect all Bluetooth devices currently connected to your Mac. If you're using a wireless keyboard or mouse, you may want to consider switching to a wired device instead. You may also need to select the option to "Show Bluetooth in menu bar" from System Preferences > Bluetooth first. When you're ready, here's where to find that option:
Once you restart your Mac, pair one of the Bluetooth devices to the Mac again and test. Let us know what happens from here.
Cheers!
Hello jeremy_v,
Thank you for your help! I think I solved my problem by myself. I tried to remove and add devices in Bluetooth Preferences several times as well as rename them. Everything is working good at the moment.
I bookmark your recommendations and I will use them if I have the same problem again.
Thank you!
Hi i've got this exact same issue now. ive just updated my macbook pro to mojave 10.14.2 and my bluetooth headphones now sound soft, scratchy with no base. ive connected them to my iphone and other devices and they work fine.
ive reset the NVRAM, SMC and the bluetooth module as above with still no luck
what should i do next? thanks
Hi trofimchyk,
You're very welcome and we're glad to hear everything seems to be working as expected again. Thanks for following up to let us know!
Take care.
Bluetooth headset problems on 10.14.2
