App Store

When I try to buy a app it says that payment not complete what should do?

iPhone 7

Posted on Dec 14, 2018 10:44 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 17, 2018 8:37 AM

Hello dilan999,


Thank you for using Apple Support Communities! I understand that you're encountering a billing error when attempting to download an app from the App Store on your iPhone.


The following support article provides some troubleshooting steps to try for this error:


If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - Apple Support


Keep in mind that when you update your billing information, you'll want to be sure it matches what is on file with your financial institution. Any outstanding balance due may need to be resolved prior to updating or downloading apps.


Take care!

1 reply
Question marked as Top-ranking reply

Dec 17, 2018 8:37 AM in response to dilan999

Hello dilan999,


Thank you for using Apple Support Communities! I understand that you're encountering a billing error when attempting to download an app from the App Store on your iPhone.


The following support article provides some troubleshooting steps to try for this error:


If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - Apple Support


Keep in mind that when you update your billing information, you'll want to be sure it matches what is on file with your financial institution. Any outstanding balance due may need to be resolved prior to updating or downloading apps.


Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

App Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.