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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
What if I discover a hairline crack on screen top to bottom , 3 weeks after purchasing the product ?
ipad in case and with glass protector , no damage done ?
who is responsible , manufacturer defect ? How can you help, what can I do as customer?
iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell
manufacturer defect ?
Well, first of all, it sounds like you’re talking about two different manufacturers:
What you should do is visit an Apple Store or Authorized Apple Service Center, let them service your cracked screen, and be prepared to pay for that service.
Well S Berman I think your reply to my question is wrong and very unhelpful.
First of all being in the UK I am protected by the consumer act 2015 and in the first 30 days(or first 6 months ) I don’t need to prove anything but the manufacturer needs to prove I have damaged it and this is very unlikely and Apple should be ready to replace the product.
on the other hand your colleague s answer down below was more sincere and close to what should I do and take the iPad in , let it be evaluated by Apple experts and if they can prove I caused the damage by misuse then I am ready to pay for repair.
Overall you should be ready to admit I am not the first case and as per online reviews is known that because of size and bed design this is a common issue with iPad Pro 12.9’ second gen and screen cracks top to bottom just where microphone and camera ports are down to home button
Anyway , thank you
Bring it into your nearest, “local” Apple Store for diagnosis, evaluation and potential options.
Thank you
your answer is close to what should I do or Apple do
Cracked Screen
