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User profile for user: mnikolatos
mnikolatos Author
User level: Level 1
4 points

“Apple Support” email

Received an “Apple Support” email from email address (support.logininformation.verifaccount.setting.live.mail-328@appstore-manageorder.com)


Subject: [Information iCloud] Service Center: We sent an e-mail from Apple for update account information. [ID: 87320971] [FWD)


Hello !


Our service documentation and reports to configure account changes.

Please open the following [PDF] copy for complete and detailed details for assistance with your confirmation.


thanks.


Copyright © 2018, All rights reserved


this doesn’t look legit to me, so I’m not opening attached PDF and warning others in the event my gut is right and this is spam/hack attempt



Posted on Dec 16, 2018 8:24 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

Posted on Dec 16, 2018 8:58 PM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.




The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.




Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams






Identifying legitimate emails from the iTunes Store






Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. 




 reportphishing@apple.com

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

Dec 16, 2018 8:58 PM in response to mnikolatos

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.




The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.




Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams






Identifying legitimate emails from the iTunes Store






Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. 




 reportphishing@apple.com

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“Apple Support” email

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