Mojave causes Photoshop CS5 to crash. MacWorld fix doesn't work.

Ever since upgrading to Mojave, Photoshop CS5 crashes immediately after opening and generates the "Photoshop quit unexpectedly" error message.


The MacWorld fix (checking the Adobe Photoshop box in System Preferences under Security & Privacy and the Accessibility tab) did not solve the problem for me. Photoshop continues to crash a few seconds after starting. I don't even have a chance to open a file, it just crashes.


Any ideas on how to resolve?


  • iMac (Retina 5K, 27-inch, 2017)
  • 4.2 GHz Intel Core i7
  • 16 GB 2400 MHz DDR4

iMac Line (2012 and Later)

Posted on Dec 16, 2018 10:22 PM

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Question marked as Top-ranking reply

Posted on Dec 16, 2018 11:56 PM

Did you restart your Mac after applying the System Preferences> Security & Privacy> Accessibility 'fix'.

Have you ever installed the Legacy Java Runtime SE6, if not download it from here,

Download Java for OS X 2017-001

once downloaded, double-click to install, then Restart.

Also have a look to see if Photoshop CS5 is set to run in 64 bit mode. Open the Applications folder, click on the Photoshop CS5 folder from there highlight the Photoshop CS5.app, press Command- i to get the info panel up and make sure Open in 32bit mode is unchecked.


46 replies
Question marked as Top-ranking reply

Dec 16, 2018 11:56 PM in response to Brandon Wilcox

Did you restart your Mac after applying the System Preferences> Security & Privacy> Accessibility 'fix'.

Have you ever installed the Legacy Java Runtime SE6, if not download it from here,

Download Java for OS X 2017-001

once downloaded, double-click to install, then Restart.

Also have a look to see if Photoshop CS5 is set to run in 64 bit mode. Open the Applications folder, click on the Photoshop CS5 folder from there highlight the Photoshop CS5.app, press Command- i to get the info panel up and make sure Open in 32bit mode is unchecked.


May 7, 2019 8:50 AM in response to Brandon Wilcox

This is what worked for me:


1. Do the permission / security settings as mentioned above.


2. Open photoshop and try to go into preferences > type before it crashes. This might take several trys, but try to navigate there as quickly as possible. I was able to eventually get there fast enough (I've successfully done this on 2 different computers).


3. When you reach the 'Type' options uncheck 'Font Preview Size'. I believe you won't be able to preview font's in the characters window anymore, but it's better than not being able to open Photoshop at all. 


Hope this works for someone else. 

Feb 22, 2019 8:50 PM in response to Brandon Wilcox

HI. I JUST LITERALLY SOLVED THE PROBLEM (and I hope it helps you too!)

When you open up the PS settings (Applications > Open up CS5 folder > highlight CS5 icon and click Command+i), click the little lock to enable editing the settings, scroll all the way down to "Sharing & Permissions:", on "everyone", change from "Read only" to "Read & Write".

Exit that junk, open up PS again and HOPEFULLY IT WORKS AGAIN LIKE IT DID FOR ME. Otherwise, you'll have to turn your wallet into a murder victim because Apple products is designed to break.

I really hope this helps though.

Feb 26, 2019 1:07 PM in response to Fedir Kurlak

You are definitely correct, there. I put in a Google search for "cs5 release date". The first thing that came up was 1990. I should have known that was wrong. Well, it's right if what you were looking for was the very first release of PS.


Yes, CS5 was 2011. Still old for just about any software title.


I'm not really disagreeing with you. But it's a given with software. Developers can't stay in business by forever supplying free updates for apps you've purchased. They stay in business by getting you to buy a newer version. I've lost count of how many apps I've purchased over the decades that can no longer be used.


You do, however, have another option. Get the free virtual machine software, VirtualBox. Install an older version of macOS within that which CS5 is compatible with. Such as Yosemite (if you have older versions of OS X in your App Store account you can get at). Then install CS5 in Yosemite and run it from the VM.


You will need a good amount of RAM installed. Bare minimum of 16 GB to reasonably run Mojave, and yet another OS within the VM. And you need to assign enough of your Mac's RAM to the VM's virtual video card so it runs at a higher resolution than 1024 x 768.

Jun 10, 2019 3:09 PM in response to Brandon Wilcox

Fix Photoshop CS5.5 Crash after installing OS 10.14 Mojave


May 10 2019

Upgrade to OS 14 Mojave caused PhotoSop to Crash as soon as you touch the image.


There are several potential fixes. I found the MacWorld fix did not work for any of our Macs:


System Prefences > Security and Privacy > Accessibility > PhotoShop > Check the box.


But I came up with two other fixes that did work:


Fixed MacBook Pro 2015 by


PhotoShop > Preferences > Plug-ins > Turn everything off


This worked on the MacBook but not on an iMac 2016. But the following did work:


PhotoShop > Preferences > Performance > Allocate almost all the RAM memory to PhotoShop.


This worked for the iMac.


Good luck!


Sep 4, 2019 11:48 AM in response to Brandon Wilcox

I have come across a workaround by chance, after trying everything else (Permission check, old Java, 64-bit [NA], etc.).

• open file in Photos app,

• drag to Desktop,

• open Bridge and find,

• open in Camera Raw (jpgs work; shortcut is Command-R),

• use Open Image button in Camera Raw. PS doesn't crash!


iMac (Retina 5K, 27-inch, 2017)

Mojave

Feb 26, 2019 12:02 PM in response to Fedir Kurlak

Apple didn't turn the lights out on anything. It's ancient software that Adobe stopped supporting a long time ago. CS5 was released in 1990. You did get your money's worth out of it the past 29 years, haven't you?


A moderator can't do anything about how Apple is changing the OS. The entire concept of 32 bit software is being relegated to the dustbin of history, along with many, many other items from the relatively short time personal computers have existed.


Windows is also, eventually, going all 64 bit. I read somewhere that Windows 10 may likely be the last version you can get as 32 or 64 bit.


From a technical standpoint, having a mixed system is a headache for engineers, and makes the entire system more prone to crashing. Memory addressing in particular is a problem. Let's say Photoshop CS5 grabs 4 GB of the 8 GB of RAM you have installed (I don't know in particular how much RAM your Mac has. This is just an example). Because the RAM allocated to CS5 is blocked out for 32 bit addressing, a 64 bit app cannot touch it. You cannot manage two types of memory addressing in the same block of RAM. Likewise, a 32 bit app cannot use any RAM allocated as 64 bit. Doesn't matter how much is being taken up by an app that's running, but sitting idle. Until you quit the app, nothing else can use that space.


Having everything as 64 bit makes it much easier for the OS to allocate RAM dynamically to any app that's requesting it. It doesn't have to wait for you to quit a 32 bit app in order to access some of the RAM that app is holding onto.


Computers move forward all the time. This is just another step.

Apr 12, 2019 4:12 PM in response to Fedir Kurlak

Hi I just got off chat with Apple tech. System Preferences > Accessibility - you should see a Photoshop box tag is clicked to allow program to control your Mac. I unchecked it - saved the changes then went back in and clicked it again. Closed to save changes and So Far So Good :) I hope it helps you too. I'll get onto my friends at Adobe about fixing this. I agree wholeheartedly that my paid for software should continue to work. Unlike some people I don't want to throw something away and spend more money on Adobe Cloud. I have worked with Adobe since the beginning of time. I was the first end-user of Indesign and in the launch speech where Paul from Aldus, John from Adobe and Steve launched the Mac to the industry in 1985 at the Seybold Conference.:) All the best!

Apr 12, 2019 6:51 PM in response to Brandon Wilcox

Actually, your car analogy already happened. All cars used to use leaded gasoline. Changes in the laws to control the toxic lead emissions forced manufacturers to design cars that didn't use leaded gas. Likewise, refineries needed to change the type of gas they produced and supplied to go with the new engines.


Running old engines on unleaded gas ruins them. To keep a classic car on the road, you have to buy separate lead additives to pour in with your gas.


And it's still not Apple's fault. The OS is Apple's territory. They can, and will do whatever they want with it. Photoshop is Adobe's territory. They, like all other vendors get pre-release copies of an upcoming OS and associated APIs at least a year ahead of it's release. They're supposed to use that information and time to make their apps compatible with the upcoming software. It's their software - their responsibility. Not Apple's.


Adobe chose not to put any more resources into older versions of their software.

Oct 1, 2019 4:08 PM in response to norm130

Norm!

Thank you SOOOO much! I created an ID on this forum just to reply to you!


Your suggestion of unchecking the Photoshop Access box, then exiting, and going back in to recheck the box really worked. I had tried all of the previous suggestions so I was not hopeful, and then so excited to see that it worked! Thanks so much for taking the time to post your response for all of us floundering with this problem. I have been troubleshooting this for several days completely frustrated.


With regard to the other conversation in this thread... I LOVE Adobe ... My college photography professor and I learned one of the first versions of Photoshop together as an independent-study in 1992, and I have continued teaching myself and upgrading as the years have rolled on. I make my living as a portrait photographer and I use photoshop almost daily, but I don't leap at every upgrade. I can achieve most effects through varying methods and have not been enticed to drop more and more cash for a couple of new tricks or filters. I recently purchased the last CS5.5 upgrade and the last Lightroom 6 on CD so that I don't have to participate in the perpetual extortion model for the rest of my professional career in order to use software I've already been paying thousands for over the years. I understand that the whole world is turning to a subscription model... Everything from the software we use, to our phones now, and even the cars we drive are all pushing monthly payments that never end over an actual purchase. It's great marketing for them, but I intend to use these programs for a lot more yers and I'm really fine if I'm restricted to what my current versions can do.


I suppose I won't be able to update my Mac anymore now unless this gets rectified. I'm not greedy, I've just already paid really high prices for these excellent programs and I believe that the software should be supported if it was already functioning on my computer's OS. If a new computer has a new OS that doesn't support it, or if an update will halt everything and stop working, I feel they should be upfront about that and give me the choice to continue on my old system and reject the update or not. If people new to photoshop and very ambitious photographers and designers want monthly updates etc., they should have that option, but I shouldn't have to loose my fully functioning setup with no warning simply because Apple sends my computer an update. That feels sneaky and lazy, which are not adjectives I associate with Apple. I pay a premium for Apple products and have come to expect a certain level of professionalism and transparency form them. I hope you are able to talk with the people you know and share some of our frustrations.


So thank you @norm130 so much for taking the time to share your success with all of us, and thanks for offering to talk about this other issue with potential influential people. I'm very impressed with your pedigree and even more excited with your results. Now I have a weeks worth of retouching to get too. LOL!!!

All the best to you.

Oct 8, 2019 2:54 PM in response to cienruss

I own the version of photoshop CC that was before they went subscription based.

The CC suite is, and always has been the subscription version. Do you mean the last CS version?

I have tried all the suggestions after upgrading to Mojave and still does not work.

Why does this surprise people? It's OLD software. CS6 hasn't been supported since Mountain Lion. That's it's worked this long past its last officially supported OS is rather amazing.

I WILL NOT ever go to subscription software it is a scam TOTALLY. Many areas of production have forced me to use Open source that work very well. If you have a Photoshop monthly license you are paying $35 a month. It does not sound like much but let's assume you use the software for 10 years. You would have paid $4200 for this software...just not worth it.

If you believe that, then you've never done the math. The Master Collection used to cost about $1900 for the initial license. Each upgrade came out in a cycle of 18 months, 2 years, repeat. Each upgrade cost about $1200. So let's see. Over 10 years that would be a total of roughly $6200. The CC suite is cheaper than what you used to pay for perpetual license versions.


And you're paying too much. You can get Photoshop CC alone for $21 per month. Taxes, if applicable will bounce that up a bit. Or, skip the subscription version entirely and get Photoshop Elements 2020 for $99. Most of Photoshop's power for a fraction of the cost. No use to you though if you need CMYK support. Elements doesn't have it.

There are still worthy equivalents out there you can BUY. I picked Affinity Photo and to me it seems to have more features and usability than my old Photoshop.

I wouldn't use Affinity Photo if you paid me to use it. Every image is saved in their file format by default, and can only be opened by their app. The only way to get a normal image out of that junk app is to export a flattened JPEG or TIFF.

Oct 8, 2019 12:38 PM in response to Brandon Wilcox

I own the version of photoshop CC that was before they went subscription based. I have tried all the suggestions after upgrading to Mojave and still does not work. I WILL NOT ever go to subscription software it is a scam TOTALLY. Many areas of production have forced me to use Open source that work very well. If you have a Photoshop monthly license you are paying $35 a month. It does not sound like much but let's assume you use the software for 10 years. You would have paid $4200 for this software...just not worth it.


There are still worthy equivalents out there you can BUY. I picked Affinity Photo and to me it seems to have more features and usability than my old Photoshop. How much? I paid what it would cost for 2 months of Photoshop. Over 10 years that would be $50 as compared to $4200.


Adobe has also reneged on many of their promises. I have friend that attended a college where Adobe promised them lifetime subscription to their services for joining. Guess what, they reneged on their promise to students after several years of use. Screw subscription based software...If anyone else tells you well its the only way, then they are victims of marketing and being with the ones supposedly in style.


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Mojave causes Photoshop CS5 to crash. MacWorld fix doesn't work.

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