Can't activate iPad Air 2
After resetting the factory settings to my iPad. I can not activate the iPad.
Writes "Could not activate since activation information was incorrect."
iPad Air 2 Wi-Fi, Cellular
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User profile for user:
chris_g1
User level:
Community Specialist
Hi Ihor_Dmytriv,
Thanks for reaching out in Apple Support Communities. I understand that you're having trouble activating your iPad Air 2 and you're seeing a message about activation information being incorrect. I can see why you'd reach out for assistance with this; I'd like to help. I'd recommend using the steps below:
- Check that iTunes is up-to-date on your computer: Update to the latest version of iTunes
- Disconnect your iPad from your computer
- Use these steps to restart your iPad: Restart your iPhone, iPad, or iPod touch
- After restarting, wait 10 minutes then connect your iPad to your computer and attempt to activate using iTunes
If you continue to have trouble, you can also use these steps to remove and reinsert the SIM card if you're using a cellular model: Remove or switch the SIM card in your iPhone or iPad
Let me know what you find after trying these steps.
Best Regards.