Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My App Store has two accounts registered, I can't update my iWork apps.

My App Store has two accounts registered, I can't update my iWork apps. My app store is logged into my current login, however all iWork apps are registered under a different account that belonged to someone else. I'm guessing they updated iWork apps under that login at the time, but even after physically deleting the apps from the App folder it still say Update under that old account. When I try to redownload those apps from the app store, it still asks for the login info for that old account and still saids "update." How do I remove that account without that password and how do i redownload those apps under my correct login?



[Image Edited by Host to Remove Personal Information]

MacBook (Starting Late 2009)

Posted on Dec 18, 2018 3:32 PM

Reply
Question marked as Apple recommended

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 




iTunes Support






iTunes Support – world wide



Posted on Dec 18, 2018 5:47 PM

3 replies

Dec 18, 2018 4:24 PM in response to jpstudio69

Have you tried quitting the App Store since you deleted the applications and then reopening it to see if you can download the applications using your Apple ID?


Tried restarting the computer?


Try re-indexing Spotlight by excluding your hard drive and then remove it.




Spotlight – Re-index




 The App Store uses it to know why is installed on the computer.

My App Store has two accounts registered, I can't update my iWork apps.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.