Need to update my credit card info. For years paid for iTunes under my old apple ID ****, but no longer have that account. Have switched to apple ID of ****, , but it's not allowing me to update my credit card I've used to make iTunes (and iCloud) purchases. Need your help to allow this update.
[Emails Edited by Host]
Did you create a new account or did you just update the old email address? Do not create a new account.
Change information in Apple ID - https://appleid.apple.com/
Change your Apple ID - https://support.apple.com/HT202667 - "Follow these steps to change the email addrehttps://support.apple.com/HT202667
You have to be specific as to how it is "not letting" you update. Error messages?
iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions -->
https://www.apple.com/emea/support/itunes/contact.html
I don't believe I created a new account. I went to the first part a couple of weeks back on the apple ID support and changed from msn to comcast. But then went to the change information link, and it defaults back to the original credit card number and so I've tried to update that information (same account, just a reissued card with a new number), but it keeps sending me back an error message, won't allow me to amend with the new card, and won't allow me to make any transactions (which makes sense). So right now I'm not allowed to make iTunes purchases and I can't add in a family plan on iCloud. Very frustrating.
I used the link above you sent me, but still it reverts back to the old credit card # and sends error messages when I try to fix.
What eror messages? Quote them.
Just redid the entry of the correct credit card. Got the same message.
Payment information could not be updated.
For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.
Need to update my credit card info
