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subscription renewal fraud

Hi


I have been charged my LogoMaker on a continuing basis for a subscription renewal fee that I did not knowingly authorize - I have simply tried the app, and when I saw they charged for high resolution images, I deleted the app. It has carried on charging the fee for months. Since I normally do not make any in-app purchases, and when I do AppStore asks for confirmation and password before authorising, I did not even think to check my invoices, until today..... Since September 29, when I first downloaded the free trial version, I have been constantly charged for a renewal for a deleted app !!!!!


Does anyone have a similar fraudulent charge and how did you solve the problem????


iPad Pro 11-inch Wi-Fi, Cellular

Posted on Dec 19, 2018 5:49 AM

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Question marked as Best reply

Posted on Dec 19, 2018 6:16 AM

Just deleting an app obviously won't stop a subscription, you have to manually stop it : View, change, or cancel your subscriptions - Apple Support


If you want to try getting a refund (purchases are considered final as you know) you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 



1 reply
Question marked as Best reply

Dec 19, 2018 6:16 AM in response to LogoMakerFraud

Just deleting an app obviously won't stop a subscription, you have to manually stop it : View, change, or cancel your subscriptions - Apple Support


If you want to try getting a refund (purchases are considered final as you know) you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 



subscription renewal fraud

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