Hi
I have purchased a MacBook Pro 15'' with TouchBar in March 2018. After 4 month of use I found scraches on display from keyboard. I try to clean it but it really scraches.
I called Apple support and they told me that this is not a warranty case. REALLY!??
This is a premium laptop. Why it so poor quality why the keyboard is scratching the screen?
Please let me know the solution for the same?
MacBook Pro with Touch Bar
You can send Apple Feedback http://www.apple.com/feedback
If you have AppleCare+ it will cover a large portion of accidental damage.
https://www.apple.com/support/products/mac.html
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics'
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/
check warranty https://checkcoverage.apple.com/
AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warratny replacement rates will apply
After I clean my MacBook pro 2018 13 inch with “apple recommended way”
I found a few scratches
i have apple care
Scratches on Macbook Pro 15' 2017
