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your purchase could not be completed

How can I make a purchase using my Apple ID?


iPad Pro 11-inch Wi-Fi, Cellular

Posted on Dec 21, 2018 11:43 AM

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Question marked as Apple recommended

If you are also getting a message to contact iTunes Support that is what you should do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

Posted on Dec 21, 2018 11:49 AM

1 reply
Question marked as Apple recommended

Dec 21, 2018 11:49 AM in response to 恵子65

If you are also getting a message to contact iTunes Support that is what you should do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

your purchase could not be completed

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