Cellular update failed
After updating my child’s iPhone 7 model A1660 to IOS 12.0 I received a massage saying “Cellular Update Failed” interestingly the iPhone had been working fine before until the update. After researching the topic I came across a number of threads for this problem and about the iPhone 7 “no service” repair for free. The phone is one of the model numbers included in this repair. I made an appointment and took the phone in for a repair. At the store they let us use a loaner phone in the meantime, after about 15 days I received an email and a text msg stating my phone was ready to be picked up, so we went back to the store, asked for the phone and an Apple employee went inside and brought the phone back, switched phones and rapidly gave me a paper that said “during our inspection we found other components damaged so the repair couldn’t be done” I asked what needed to be fixed? The phone failed after software update sent by Apple. She then went inside to gather information. When she came back she said “she doesn’t have access to the notes and they don’t know what else needed to be repaired” but she knew it was going to be $299 plus tax if I wanted it to be fixed... I asked for a mgr and she told me the same thing. I’ve bought 2 MacBook pros, about 6 iPhones, 4 iPads, 4 iPods all NEW from them... and now that they are offering a “free” repair program they don’t wanna HONORED it because they can’t fix one thing without the other? The phone had worked just fine before this software update and now my only option is to spend $300+ or forced to buy another device? Shame on you Apple. Plus they would not tell me what ELSE IS WRONG but they can tell me is going to cost $300+ to be fixed...
I say: if you have been turned away or if you were forced to buy a new devices because they didn’t honored the free repair, which seems to be many people, contact me. We can all get together and make Apple do us right.
[Email Edited by Host]
iPhone 7
