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I can't get Hulu to download

I don't know what to do. I can pull it up in the app store. I have it on my iPad. I have a 4th generation Apple TV. Internet is strong. Many other apps easily downloaded. Only Hulu won't. When I go to the app download screen for Hulu, I see the cloud and download icon. I click on it. I'm then taken to another screen saying it's downloading. I select ok. But it has yet to show up in my library. I checked the OS, and it's up to date. What else can I do?

Posted on Dec 23, 2018 10:42 AM

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Dec 23, 2018 7:52 PM in response to DWilliamA

When I go to the app download screen for Hulu, I see the cloud and download icon. I click on it. I'm then taken to another screen saying it's downloading. I select ok. But it has yet to show up in my library.

That is not how the tvOS App Store works on my Apple TV. You would see the cloud-download icon/button with the word Install if the app has been ‘purchased’ before on this device or on another device with the same Apple ID, and is not currently installed on this device. (You would see a Get button with a downward pointing arrow for new apps, unlinked to your account.)

When ‘clicked’, the symbol would change into a rotating loading circle on the same page. When the download is finished, the symbol will change again to the Open icon/button (rectangle with arrow pointing out in the upper right corner).


The apps are all coming from the Apple servers, so installing apps should be the same experience for all apps. Anything app-specific happens after installing the app successfully.


The Hulu app for tvOS has been updated to version 5.37 on 2018-12-03.

The tvOS software has been updated to version 12.1.1 on 2018-12-05.

These are working fine for most users.


If you still can’t get it to install after a cold restart (unplugged for a minute), then ask the Geniuses to assist you.

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Dec 24, 2018 10:17 AM in response to Urquhart1244

Thank you for your reply. I'm sorry I wasn't as descriptive. Yes, I understand that should be my experience with my other apps as well. Unfortunately, Hulu won't download. I can't figure out why. That's why I'm here. The tvos is up-to-date. What could possibly prevent it from installing. There is more than enough space, and it's available in my other devices

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I can't get Hulu to download

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