error message "The frame rate of your app video preview is too high." by AppStore connect

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error message "The frame rate of your app video preview is too high." by AppStore connect

I was trying to upload a video of screen motions made by QuickTime Player on AppStore connect. The video was made successfully, but when I was uploading the video on AppStore connect, the error message was displayed, saying

"The frame rate of your app video preview is too high."

Having looked at the details of my video, I wasn't able to find where the frame rate was.

Attached image is everything I know about the details of my video by QuickTime Player.

How can I solve this problem?

MacBook Air (2018 or later)

Posted on Dec 25, 2018 2:01 AM

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Answer 1

Best reply

Urquhart1244

Community+ 2024

Level 10

139,734 points

Dec 26, 2018 1:38 AM in response to tumblingdown

The requirements say: 30 fps maximum.

Screen recordings (can) have a variable frame rate. When you play the video in Mac QuickTime Player, you can ⌘I to see the floating Movie Inspector window. At FPS it will list the average frame rate.

The frame rate in these recordings can easily go to 60 fps or above. This means you will have to export/re-encode to 30 fps.

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Answer 2

Dec 28, 2018 10:14 AM in response to tumblingdown

Unfortunately, QuickTime Player 10 works only with presets, so export may change more than just the frame rate (all about frame size choices, and not portrait-orientation aware).

If you have a different converter at your disposal, then I would recommend that, to keep all the other parameters as-is.

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Answer 3

tumblingdown Author

Level 1

10 points

Dec 26, 2018 1:42 AM in response to Urquhart1244

Yes, thanks. Now I am able to learn about the current FPS of my file, which is almost 60 fps.

How can I change it to 30fps? Can I do so with QuickTime or do I need to use another tool?

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Answer 4

tumblingdown Author

Level 1

10 points

Dec 29, 2018 3:38 AM in response to Urquhart1244

I have noticed that I can use iMovie for it. Thanks!

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error message "The frame rate of your app video preview is too high." by AppStore connect

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