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Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products.
Check out this User Tip created by Dogcow-Moof: Use caution when purchasing USB-C cables or adapters: they are not all alike.
I dropped my phone and an purple line appeared on the screen. There is no crack at all and the line does not appear when I do screen shot. What should I do ? Is this a factory problem ?
[Re-Titled by Host]
iPhone X
Make an appointment at the genius bar. That's a hardware problem.
Make an appointment at the genius bar. That's a hardware problem.
Thank you but can I exchange my old phone with a new one? What would be the requirements for exchange ?
If you are under warranty or have AppleCare+, they may replace the device if spares are available and they have one in stock.
Your only way to find out your options is to make an appointment and take it in.
Purple line appeared on the screen
