Cancel facetune subscription
I’d like to cancel my subscription on the app facetune as i only wanted to try it for free for a few days. I’d like to delete the app and have my money back thanks
iPhone X
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Deleting an app does not cancel a subscription if there is one. You must first cancel the subscription:
View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...
Subscriptions and purchases made by family members under Family Sharing (if applicable) will not show in your list or purchase history, you need to check these from devices using their AppleIDs.
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
If you do recognize it and have canceled the subscription and wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:
Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084
Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" (Does not work for subscriptions, use the contacts below.)
If a reporting a problem request is unsuccessful you can also try:
Other ways to contact iTunes Store Support:
https://www.apple.com/emea/support/itunes/contact.html
https://support.apple.com/country-selector/itunes
Read use details for "free" apps. Many have in-app purchases and/or free trials which automatically turn into paid subscriptions (often at very high rates) after the trial ends.