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December (last week) 2018 every time I opened Word (after it did an update) it asks me to activate.
I don't have Microsoft 365 or whatever it is.
We actually purchased a Microsoft hardware so we wouldn't have this problem. The update which it did itself, was obviously for Microsoft 365??? Now I keep getting asked to activate and when I try to it wants money? My documents will come up, but I can't do anything with them.
Help?
Belinda
Home office for Mac 2016.
Following advise from Apple, given MacBook Pro had hard disc replaced in Oct last year, and home office for mac is one user only, advised by Apple to ring or chat online with Microsoft telling them aut updates from their servers recognised new computer when same computer and they need to tell server it is same computer.
i did this. She took over computer, completely uninstalled Microsoft at home 2016, then reinstalled it - took hours as my Mac Book Pro is wireless only. Won't hook up to network with lead. I don't know why.
End result it works like a gem and was no coat to me.
Thank goodness for Apple Advisor who gave me correct wording so they understood they didn't have leg to stand on.
Problem resolved thanks to Apple Advisor.
We actually purchased a Microsoft hardware so we wouldn't have this problem.
What did you buy? A Windows PC?
What version of Office are you using?
Using Apple Mac book pro, purchased last year Windows for Apple, did not subscribe to windows yearly thing.
What version of MS Office did you buy for your MacBook: Office 2016 or Office 365 subscription?
Microsoft Word updated December 2018, now not working