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iphone fails to back up

my iPhone 6+gives me an error and then the back up process gets stuck on the last step for ever.

iPhone 6 Plus

Posted on Dec 27, 2018 7:42 PM

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Question marked as Best answer

Hello YellowCrayonsYUM!


Thanks for using the Apple Support Communities!


I see from your post that when you try to sync and backup your iPhone with iTunes, you're met with an error message with error code -54.


Since iTunes is returning error -54, I recommend that you carefully read through and try all the steps in the article called If you see error -54 when you sync with iTunes.


Also, take a look at the steps offered in the article, If your iTunes backup couldn't be completed or you can't restore from a backup


If the issue still persists after trying all the steps offered in the articles, contact Apple Support for further assistance.


Kindest Regards.

Posted on Dec 28, 2018 3:04 PM

1 reply
Question marked as Best answer

Dec 28, 2018 3:04 PM in response to YellowCrayonsYUM

Hello YellowCrayonsYUM!


Thanks for using the Apple Support Communities!


I see from your post that when you try to sync and backup your iPhone with iTunes, you're met with an error message with error code -54.


Since iTunes is returning error -54, I recommend that you carefully read through and try all the steps in the article called If you see error -54 when you sync with iTunes.


Also, take a look at the steps offered in the article, If your iTunes backup couldn't be completed or you can't restore from a backup


If the issue still persists after trying all the steps offered in the articles, contact Apple Support for further assistance.


Kindest Regards.

iphone fails to back up

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