iCloud issues

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Level 1

10 points

iCloud issues

Basically, I don't have enough storage in my iCloud so I want to disable iCloud photos and keep all the photos on my iPad. But when I turn it off it comes up with the following message:"

Cannot Download Photos and Videos

This iPad was not able to download 411 full-resolution photos and videos. If you continue, the low-resolution versions of these photos and videos will be removed.

-Remove from iPad

-Cancel

"

When I pressed "Remove from iPad" it removed all my photos. Why did this happen(I don't fully understand what the dialogue means)?, Is it because I don't have enough storage(which I think I do because I have 8GB free)? and how do I turn iCloud photos off without deleting all my photos?

iPad mini 2 Wi-Fi

Posted on Dec 28, 2018 2:17 PM

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Answer 1

Joseph_S.

Community Specialist

Dec 30, 2018 7:02 AM in response to Samg02

Hello Samg02,

Thank you for reaching out in Apple Support Communities. I understand you have some questions about using iCloud Photo Library. I can help with this. Take a look at this article for more information.

Set up and use iCloud Photos - Apple Support

Take care.

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Answer 2

Samg02 Author

Level 1

10 points

Dec 30, 2018 3:25 PM in response to Joseph_S.

Thanks Joseph for your suggestion. However I felt that the article you suggested to me to help fix my problem wasn’t directly relevant to the issue I was having.

However from taking a second look at turning iCloud photos a few days later it now only says 6 photos are not fully downloaded so my problem is now nearly sorted.

Thanks you anyways.

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iCloud issues

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