How did thieves reset my Apple ID password and deactivate Find My iPhone

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Level 1

8 points

How did thieves reset my Apple ID password and deactivate Find My iPhone

I recently lost my iphone or it was stolen quickly while I left it on the table. I don't remember if the the screen was locked when the thief took it, but 15 minutes after I checked my email I found two concurrent emails from Apple:

1) Your Apple ID password has been reset.

2) Find My iPhone has been disabled on XXX.

In what scenarios would the above have happened? Would the thief have been able to achieve this within (15) minutes of taking my phone only if the screen was unlocked?

iPhone 8 Plus

Posted on Dec 29, 2018 2:54 PM

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Answer 1

Eric Root

Level 10

685,221 points

Dec 29, 2018 4:27 PM in response to homerpsu

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Answer 2

Eric Root

Level 10

685,221 points

Dec 29, 2018 3:26 PM in response to homerpsu

Have you checked to see if your password was reset? Did you have any problems signing in here? Also check to see if Find My Phone was really disabled.

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