I get the message "An unknown error occurred" when my System Preferences asks for my Apple ID. My iPhone seems to be fine but my MacBook is not connecting to iCloud. The App Store and the website all seem to work fine but there is a problem with iCloud in System Preferences. Changed the password but did not help.
Thanks for any assistance,
Dave
MacBook Pro
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Etrecheck – System Information
If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
I shut down the computer last night after the post. When I restarted this morning it worked. I had tried restarting but it did not help. Thanks for your assistance.
You are welcome.
Apple ID not accepted by MacBook Pro
