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Cannot download activity app to iPhone

I just got a series 4 Apple Watch and after pairing it to my iPhone 7, I am attempting to download the activity app to my phone. When trying to download the activity app, it doesn’t give me the option to download. It says “this app requires specific features not available on this device”. But if I scroll down on the app info, it says “compatibility works on this iPhone”. I have tried pairing and unpairing my watches, restarted both my phone and watch. Not sure what else to do.

Apple Watch

Posted on Dec 30, 2018 6:44 PM

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Question marked as Apple recommended

I'm out of suggestions at this point. You may need to reach out to Apple. Since you just got Apple Watch 4, you're entitled to tech support with Apple. Call them at: 1-800-MY -APPLE

Posted on Dec 30, 2018 7:53 PM

8 replies

Cannot download activity app to iPhone

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