Facetime ring and says connecting, but does not connect

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Level 1

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Facetime ring and says connecting, but does not connect

Facetime will seem like it is ringing and says connecting, but does not connect. When someone calls me, I hear and see the ringing, but the other person just hears the ringing, but it does not connect. It worked fine last week. I have turned Facetime off, and back again, reactivated it and turned the ipad off and on again with the same results. Please help!

iPad (4th gen) Wi-Fi

Posted on Dec 30, 2018 8:32 PM

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Answer 1

karina184

Community Specialist

Jan 2, 2019 7:55 AM in response to kpbooth

Good morning kpbooth!

I see that you're having some trouble with FaceTime, even though it was working without issue previously.

Try switching networks to see if that resolves the issue. For example, if you're connected to cellular data, try connecting to Wi-Fi only and make the FaceTime call again.

If you're still having trouble, try calling another contact to see if the same thing happens. Keep us updated.

Cheers!

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