not receiving verification code

Hi, my account has 2 factor security.

i had an iPhone X which got stolen, so bought an iPhone 8plus

when i try log my account it asks for the code on other device, i then select call/text my phone number. but no CODE COMES! even when i select try with different number nothing comes.

when i do account recovery my bank expiry date doesnt match, although the rest of the things match, im not sure if it was my old card that was on my account,, so that process leads me back to text code to number which never comes after days and hours of waiting.

worst part is when i try contact apple support i get this error 467dfbb8-46ac-4b76-ae13-b0231f1b8a4c

-_- honestly my own blady account i should have access to it through many ways, i dont even have access to it.

fyi this is a friends account to make this post