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Subscription mis purchased

My young daughter downloaded an app without my permission and has 7 day free trial and then I will be charged. I do not want this to occur. How do I cancel this. I have tried logging into my account but it does not allow me to cancel the subscription. Please help!!!!!!

iPhone 6s Plus

Posted on Jan 1, 2019 3:22 AM

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Question marked as Best answer

I would delete that app, then follow the steps provided here:

View, change, or cancel your subscriptions - Apple Support


If you still can't remove that subscription, contact iTunes Store Support filling out and sending them this form:

iTunes Store - Contact Us - Apple Support


To avoid such situations, I suggest that you set up Family Sharing: Set up Family Sharing - Apple Support


Regards and Happy New Year

Giulio

Posted on Jan 1, 2019 3:33 AM

5 replies
Question marked as Best answer

Jan 1, 2019 3:33 AM in response to rowena257

I would delete that app, then follow the steps provided here:

View, change, or cancel your subscriptions - Apple Support


If you still can't remove that subscription, contact iTunes Store Support filling out and sending them this form:

iTunes Store - Contact Us - Apple Support


To avoid such situations, I suggest that you set up Family Sharing: Set up Family Sharing - Apple Support


Regards and Happy New Year

Giulio

Jan 1, 2019 4:51 AM in response to ProustGiulio

Thanks. All sorted. Just had to go into family sharing and aurthorise the account and then hey presto i terminated the subscription and it’s now gone. My advice to anyone when getting a new phone for their child ...,to take time out of your busy life and find the time to set up all the age appropriate stuff and turn off in app purchases.

Subscription mis purchased

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