microphone not working after IOS 12.1.2 update iphone 7 plus

This was exactly what happened to me. The only way to use phone is with Bluetooth device. I called apple support and went thru the process. They figured out that it was there update that did this. They sent me to apple store and I was given a new phone. It’s a new 7. It works perfect. I wasn’t charged anything. They took good care of me. The lady with apple support was nice and made sure I was taken care of. They will give you a replacement.

I don't think a software update can do a hardware issue.

I can see 2 things you can do now: (1) try a complete reset of the phone (backing all the data before) and set it up as a new phone. Try to see if this way (so not restoring the phone and all data) fixes it. Or (2) wait another couple of weeks for the new iOS update and see if with the new update the situation changes.

Also did you ever replace any hardware parts of the phone in a non official service/store?

Experienced the same problem yesterday (1/21/19). Standard remedies ineffective. Can only send/receive calls with a bluetooth device. Booting after power down takes at least 5 minutes. "No audio Devices found", though speaker works fine for podcasts or radio apps. Haven't factory reset the phone yet.

Same problem here. My daughter’s iPhone 7 lost ability to use its internal microphone after updating to iOS 12.1.4.

I’ve tried to reinstall the phone via iTunes on my MacBook Pro without success (the problem remains after reinstalling).

This is really sad. I’m starting to feel the same about Apple and we’ve been using exclusively Apple products since the Performa in the 90s.

My microphone problems are limited to Siri and dictation. A restart cures it for a while. That indicates to me that it is definitely a software problem since it started after iOS update.

Same thing happened to me with 12.1.4; they try to make the mic inaccessible to Group FaceTime to address an egregious bug and instead break the mic entirely on iPhone 7s. Can’t FaceTime, make or receive calls or use iMessage anymore.

I'm in the same boat as you guys - Took my phone in and even spoke to customer service to no avail.

The "genius" at the apple store I took it into said "yeah we know its a common issue on very few iphone 7s and its a problem on the logic board" and continued to quote me on $319 for a new one... Why pay money for a phone that has the possibility of doing the same crap again?

Very frustrating when something out of your control happens and they expect you to fork over more money than the already 700+ I did when I got this phone.

Needless to say if by Feb-Mar Apple can't get their stuff together I will be transferring over to the S10.

My iPad Pro's microphone is not working properly after updating to 12.1.4

The microphone works for Siri and recorded videos, but it now fails to work with voice memo's and face time. Since 12.1.4 was targeting fixing a face time issue, I'm convinced ios updates render other features useless during most updates.

My microphone stopped working with last update 12.1.4. I can only use phone with a blue tooth device. I’m seeing this has happened with lots people. This is very dishonest on Apples part. They need to put out a update to fix this issue before I go get a new phone that want be a Apple. I will start looking at new devices if this issue isn’t fixed. I can go get a new phone but I want this one fixed with a update. It’s a hassle going to the Apple store. If someone has a fix without a new update please let me know and I will do the same as I keep looking at all the people affected by this 12.1.4 update. Thank you

So did the update, now having the same issues as everyone here microphone won’t work, spoken with apple and said it’s a hardware issue, only got my phone just before Christmas, the place I got my phone say it’s software issues and they can’t help me as it’s not covered via warranty it’s an absolute joke, not a had a phone for 2 months because of a robbery at work, my work have finally replaced my property and now this, still with out a working phone, angry beyond belief, soon as I can upgrade apple can p*ss right off !! #update now a broken iPhone 😡

Same here, 2 days ago 12.1.4 update occurred and since then my iPhone 7 microphone doesn’t work. Can’t hear people and they can’t here me. FaceTime says call failed. Music apps work but not Snapchat when I try to send a video. Takes forever to turn off and on. Tried network reset that doesn’t work. Went to Apple store and they said it’s a hardware problem as well. I absolutely do not agree and am super angry they aren’t admitting their update has caused problems. They told me I need to get a new phone. 😡

Well seems to me like you got lucky cause your the only one, I've spent countless hours in the store as well as talking to support on the phone and they all give me the same spiel... blah blah blah $319 for a new phone.

Exact thing just happened to me. Mid convo yesterday microphone stopped working. Did a reset and worked fine rest of the day. Today again stopped working, did a factory rest and still nothing. Haven’t even had it two years.

I have the same problem! It gets better after a restart and then happens again after a while. Started after update to iOS. 12.1.2 what to do???