Hi, I'm having the same issue with my sons ID. Both my children have FaceTime set up on their iPads, they can contact me ok and I can FaceTime them back using the App via the history. But if I go to my contacts and select my son, FaceTime is not available. If I go to my daughters it is? Both settings are the same, and both are a email contact only. Looking on my Mac this is the same and looking at my daughters iPad at her brothers it shows the same. So I'm guessing it must have something to do with his settings.
His iPad is an iPad Air running 12.1.1 and hers is a little older and running 10.3.3. Both their apple id's are children's ones so I was wondering if this has something to do with it???? But like I say hers is running fine.
So far I have read and tried most things online;
- Turned FaceTime on/off on both devices
- Logged out/on FaceTime on both devices
- Checked email address is ok
- Logged out/in to iCloud
- Reset all settings
- Restarted both devices
Any help or further suggestions would be greatly appreciated!!