iphone 7 not connecting to cell towers

My daughter has been having issues with her phone since about a week before Christmas. She has the latest software update on her phone. We took it by Verizon, and they did a soft reset and did something about setting up apple pay, guy said this had been the problem. The phone worked normal for less than a week. Sometimes it picks up a cell signal and sometimes not. She is in the same house with the rest of us and none of the rest of us are having issues. Then last night the phone began turning itself off and on. Need help! She is a busy high schooler and we've come to rely on her being able to contact us as she needs to come and go. Thanks!

iPhone 7

Posted on Jan 5, 2019 3:46 PM

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1 reply

Jan 7, 2019 10:55 AM in response to QtkneeSilva

Hello and welcome to Apple Support Communities, QtkneeSilva!


I understand your daughter is experiencing issues with her iPhone 7, where it will not get the carrier signal. I'd be happy to provide information to help you out with this.


Have a look at the following article: If you see a Cellular Update Failed or Apple Pay Not Available alert after iOS update or restart

If that doesn't apply to this case, please use the following article to troubleshoot: If you see No Service or Searching on your iPhone or iPad


I hope this information helps you resolve this issue.


Have a great week ahead!

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iphone 7 not connecting to cell towers

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