apple ID locked

I received an email that my apple id was used to open my account in Russia. They directed me to a site iforgot.apple.com and asked me for information including SSN, name, address, etc. I suspect this was a bogus site, but it was a very well done site. I was told I was locked out of my account, but I am not locked out of icloud or app store. I also didn't get a text for verification when they supposedly entered my account. The email came from AppID report. Is this legitimate, or an attempt to steal my ID?


Posted on Jan 6, 2019 7:23 AM

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Question marked as Top-ranking reply

Posted on Jan 6, 2019 7:52 AM

It is an attempt to steal your ID/password.


Apple won't send you an email/text telling you your account is disabled. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.




The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.




Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams






Identifying legitimate emails from the iTunes Store






Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.




 reportphishing@apple.com

3 replies
Question marked as Top-ranking reply

Jan 6, 2019 7:52 AM in response to joetal

It is an attempt to steal your ID/password.


Apple won't send you an email/text telling you your account is disabled. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.




The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.




Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams






Identifying legitimate emails from the iTunes Store






Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.




 reportphishing@apple.com

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apple ID locked

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