email notice of security breech valid

I just received an email in junk from apple indicating that my I’d had been used in Japan. It directed me to sign in and validate my information including my financial information. Valid?

Posted on Jan 6, 2019 12:41 PM

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Question marked as Top-ranking reply

Posted on Jan 6, 2019 12:52 PM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.




The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.



4 replies
Question marked as Top-ranking reply

Jan 6, 2019 12:52 PM in response to Bcrkc

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.




The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.



Jan 7, 2019 7:23 AM in response to Bcrkc

You are welcome.


Apple ID is locked or disabled




If you have changed your password, have you followed the steps in this article?




What to do after you change your Apple ID or password - Apple Support     




If necessary, there is a contact link.




Apple ID Support




Apple ID Support (2) 




Apple Support by e-mail or chat    Work through the screens to get a chat option.    




Apple Support using Twitter






Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



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email notice of security breech valid

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