You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro 2018 13-inch TouchBar - Loose screw type sound near headphone jack when shaken up and down

I have a custom i7 13-inch MacBook Pro, 2018 model. It's about a 1.5 weeks old.


I noticed that when I give it a little shake up and down, there is a sound which is something like a loose screw or some small loose metallic object making a clinking/rattling noise which is fairly audible. It only occurs on the right side around where the headphone jack is towards the back, no sound on the left. It occurs with lid closed and open.


Is this a common issue that any others who have a 13-inch Touch Bar model have experienced? I am inclined to leave it be, as the machine works fine, but having spent a lot of money on what is a new unit, I wonder if I should look further into the matter. It will likely bother me if I find it's not a common issue. I'd like to know if anyone has found the same with their unit, and what should I do in this case?


Cheers!

Posted on Jan 6, 2019 7:50 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2019 8:04 PM

I have a custom i7 13-inch MacBook Pro, 2018 model. It's about a 1.5 weeks old.


I would take it in


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics'



https://www.apple.com/retail/geniusbar/


https://checkcoverage.apple.com/

https://support.apple.com/my-support


https://support.apple.com/en-lamr/aasp-program


From iOS online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


1 reply
Question marked as Top-ranking reply

Jan 6, 2019 8:04 PM in response to giveclarity

I have a custom i7 13-inch MacBook Pro, 2018 model. It's about a 1.5 weeks old.


I would take it in


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics'



https://www.apple.com/retail/geniusbar/


https://checkcoverage.apple.com/

https://support.apple.com/my-support


https://support.apple.com/en-lamr/aasp-program


From iOS online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


MacBook Pro 2018 13-inch TouchBar - Loose screw type sound near headphone jack when shaken up and down

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.