Safari Google searches gives unclickable results and entire page freezes and becomes unscrollable

Safari Google searches gives unclickable results and entire page freezes and becomes unscrollable on my brand new Mac Book Pro. Chrome works fine.

Posted on Jan 7, 2019 2:00 AM

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4 replies

Jan 7, 2019 5:22 AM in response to bigblu

Go step by step and test.


  1. Click  in the menu bar and click Force Quit.

      Confirm it.


      Launch Safari holding the shift key down.



  2. If Safari is slow, stops responding, quits unexpectedly, or has other issues

      https://support.apple.com/en-us/HT203353


     Section: Manage Extensions

     https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


 3.  Enable Develop menu and Empty Caches

      https://support.apple.com/guide/safari-developer/develop-menu-dev39df999c1/mac


 4. Remove cookies and website data.


     Manage cookies and website data:

     https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471

Jan 7, 2019 7:34 AM in response to bigblu

If the above doesn't work, try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.




Isolating an issue by using another user account 




Safe Mode - About




If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


  

Etrecheck – System Information




If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


You are entitled to 90 day telephone support from Apple. Try contacting them.




Apple Support Contact




Work through the screens to get an email or chat option.




Apple Support by e-mail or chat



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Safari Google searches gives unclickable results and entire page freezes and becomes unscrollable

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