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how long does it take to restore iphone 7?

I have to restore my iphone after the screen broke and it blocked me out because it kept entering the password incorrectly on its own when the screen broke. I have been trying for a few hours to restore/reset my ipone 7 to factory settings but it doesnt seem to be doing anything when it starts "extracting software." I'm curious if this can take a long time?


I have downloaded the latest iTunes as well.


I have updated the iphone to the latest IOS and clicked restore on itunes when prompted but after a while it doesnt really do much when it starts "extracting software." My screen then comes up with an error saying:


"iTunes could not connect to this iPhone. An unknown error occured (0xE8000015)."


When i click OK, iTunes sayes it is still extracting software but my iPhone goes back to the homescreen saying "iPhone is disabled, connect to iTunes"

iPhone 7

Posted on Jan 7, 2019 5:48 AM

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Jan 8, 2019 9:19 AM in response to tomfromlaurencekirk

Hey tomfromlaurencekirk,


Thanks for using Apple Support Communities. Based on the error message you've received, it sounds like iTunes is having a hard time recognizing your device. I know how inconvenient this can be when you need to restore your iPhone but I'd like to help. Take a look at this link here to help get this resolved.

If iTunes doesn't recognize your iPhone, iPad, or iPod


Take care.


how long does it take to restore iphone 7?

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