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AndreasR21 Author

Level 1

8 points

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Hi I have a problem with my apple storie acount I pay for 13 euro but is not in my acount

iPhone X

Posted on Jan 8, 2019 1:50 PM

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Answer 1

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King_Penguin

Level 10

334,324 points

Jan 9, 2019 1:07 AM in response to AndreasR21

Try logging out and back into the account, and if the balance doesn't update (and assuming it hasn't been spent) contact iTunes Support : http://www.apple.com/support/itunes/ww

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Answer 2

King_Penguin

Level 10

334,324 points

Jan 9, 2019 5:03 AM in response to AndreasR21

If it's been more than 48 hours since you contacted them contact them again

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Answer 3

King_Penguin

Level 10

334,324 points

Jan 9, 2019 2:04 AM in response to AndreasR21

What was iTunes Support's reply ?

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Answer 4

AndreasR21 Author

Level 1

8 points

Jan 9, 2019 2:03 AM in response to King_Penguin

I log out and I log in again but the balance is not in my acount I text to iTunes support but again the same

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Answer 5

AndreasR21 Author

Level 1

8 points

Jan 9, 2019 4:28 AM in response to King_Penguin

noone from I tunes reply me

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Hi

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