Apple Watch touch screen inconsistent

I sent in my apple watch as instructed by the people at the genius bar in the store. The touch screen is inconsistent and does not work when I need it too. I have not even had this watch for a year. I received a message today that they were sending it back unfixed. They said they could not find the problem. Does anyone else have this issue?

Apple Watch

Posted on Jan 8, 2019 6:40 PM

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2 replies

Jan 8, 2019 7:36 PM in response to jcombs17

We cannot see your Apple Watch and we can not experiment with it.


We need more information to make any guesses about whether your Apple Watch is working as expected, or if it is having issues that differ from the Apple Watch any of us own.


It would also help if you could tell us if the Apple Watch is an Original, a Series 1, 2, 3 or 4, and if it has GPS and if it has cellular. If it has cellular hardware, if you have added your Apple Watch to your iPhone cell plan.


What version of iPhone iOS you running?

What version of Apple Watch watchOS you are running?


And then describe what you are trying to do (the goal), what you are doing on the Apple Watch to reach that goal, and what behavior you are seeing instead of what you expect to happen.


The more you tell us, the better chance we have of helping.

Jan 25, 2019 1:06 PM in response to jcombs17

I'm having the same problem. Apple Watch Series 4. Just updated to latest software. Have tried both soft and hard resets. Also have cleaned the screen. Screen reacts to maybe half my touches. For example, when I touch some apps from the array they open, others do not. When I touch weather symbol in corner of the clock, the circle with hourly temps shows up, but if I touch that it doesn't react. If I hard touch it, it changes to the screen showing temp, percents, and conditions, but touching any one of those gets no reaction. Sometime if it hold the side bar to initiate a shutdown, the screen changes, but when I swipe on the slider it moves to the right but then snaps back to the left and doesn't cause a shutdown.

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Apple Watch touch screen inconsistent

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