Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

No photos taken in Portrait mode open in photos

I recently got the phone with "Portrait" mode. I'm not too happy with it as I view it on phone and iPad.

Today I tried viewing them on iMac -- and only get a caution symbol. They will not open (other than appearing in thumbnails).

ios 10.11.6

Posted on Jan 9, 2019 12:28 PM

Reply
Question marked as Best answer

 bluesheart, check, if the iPhone is taking photos in HEIF format. This is described here.

Using HEIF or HEVC media on Apple devices - Apple Support


A Mac with macOS 10.11.6 El Capitan cannot process media in the new, space saving HEIF format. You will just be seeing an exclamation point.

You may want to change the Settings on the iPhone to take the photos in a more compatible format:

  1. In iOS 11, go to Settings > Camera.
  2. Tap Formats.
  3. Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format.
  4. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency.


Posted on Jan 11, 2019 8:11 AM

4 replies
Question marked as Best answer

Jan 11, 2019 8:11 AM in response to bluesheart

 bluesheart, check, if the iPhone is taking photos in HEIF format. This is described here.

Using HEIF or HEVC media on Apple devices - Apple Support


A Mac with macOS 10.11.6 El Capitan cannot process media in the new, space saving HEIF format. You will just be seeing an exclamation point.

You may want to change the Settings on the iPhone to take the photos in a more compatible format:

  1. In iOS 11, go to Settings > Camera.
  2. Tap Formats.
  3. Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format.
  4. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency.


No photos taken in Portrait mode open in photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.