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Mouse not recognized

I replaced the batteries in my mouse for my IMac but the Mac does recognize the mouse. The batteries are good and properly installed. I have rebooted the Mac four times and each time it comes up the message in the upper right screen still reads batteries low, replace.



Posted on Jan 9, 2019 12:43 PM

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Question marked as Apple recommended

Using a USB Mouse, un-pair your existing Mouse in System Preferences - Bluetooth. Then restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262 and then restart normally and re-Pair the wireless mouse.

Posted on Jan 9, 2019 12:51 PM

1 reply

Mouse not recognized

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