Cancel payment
How to cancel this payment? I cannot cancel it from the app store
Apple Event: May 7th at 7 am PT
How to cancel this payment? I cannot cancel it from the app store
Typically free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details. You can cancel the subscription and potentially request a refund via https://reportaproblem.apple.com/ for the most recent payment that was taken, particularly if you can argue that you haven't made any use of the service.
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Typically free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details. You can cancel the subscription and potentially request a refund via https://reportaproblem.apple.com/ for the most recent payment that was taken, particularly if you can argue that you haven't made any use of the service.
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You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
View, change, or cancel your subscriptions [subscription automatic renewal] - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew.
If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:
Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084
To request a refund or: Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" (Does not work for subscriptions, use the contacts below.)
If a reporting a problem request is unsuccessful you can also try:
Other ways to contact iTunes Store Support:
https://www.apple.com/emea/support/itunes/contact.html
https://support.apple.com/country-selector/itunes
Read use details for "free" apps. Many have in-app purchases and/or free trials which automatically turn into paid subscriptions after the trial ends.
Cancel payment