Facetime audio problem
Hi, on my FaceTime for Mac my video works great but the mute button is stuck on mute. No matter how many times I click it, it stays on mute. Can anyone help please?
User profile for user:
chris_g1
User level:
Community Specialist
Hello darcyfarrow,
Thanks for using Apple Support Communities. It's my understanding that there's no audio when using FaceTime on your Mac and the mute option seems to be stuck. I can see how this could be concerning. You've come to the right place.
The steps in the following link can help:
If FaceTime isn't working on your Mac
If the issue persists, test the issue while in safe mode. Starting in safe mode allows your Mac to run certain checks, remove caches, and prevent login items from automatically launching. This can isolate possible third party issues. Use the steps and information in the link below for assistance with safe mode:
Use safe mode to isolate issues with your Mac
Let us know the results. Please include any additional troubleshooting steps you may have tried.
Have a great day!