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Cannot Play Downloads from Apple Music

I just signed up for Apple Music today (from my iPhone). I downloaded several songs to listen to offline. I'm unable to play any of them. Radio stations function. I tried turning iCloud Music Library off and on (and rebooting between) several times. I also closed the music app. I tried toggling cellular data several times as well (in both music and iTunes/App Store). Nothing seems to work. I've spent a couple hours trying to figure it out. Should I cancel before my trial period ends? I've been contemplating trying this for months and took the leap today... but, I'm still having to YouTube my music here.

iPhone X

Posted on Jan 11, 2019 9:29 AM

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Posted on Jan 11, 2019 9:58 AM

It would only read "not playing" each time I attempted to play any of the downloaded songs. I did remove them and try again. apologies for leaving that part out.


Now - you're my favorite person today. Signing out of, rebooting and back into iTunes and App Store worked. I feel like I should have tried that already. Either way, I'm in business. Thank you!

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Jan 11, 2019 9:58 AM in response to JeffKost

It would only read "not playing" each time I attempted to play any of the downloaded songs. I did remove them and try again. apologies for leaving that part out.


Now - you're my favorite person today. Signing out of, rebooting and back into iTunes and App Store worked. I feel like I should have tried that already. Either way, I'm in business. Thank you!

Jan 11, 2019 3:23 PM in response to Francisco1479

Is this music you downloaded for offline use from Ape music? Make sure you've done all of the following

  • delete the song(s) from your library, then
  • logged out of iTunes/app store, rebooted and logged in again
  • Redownload the song(s) that you deleted and retry aying them. If this persists after all that, try clearing your RAM:
  • Hold the sleep/wake button until you see "slide to power off". Then let go of the sleep/wake button and had the home button for 10-15 seconds until it jumps back to the home screen.
  • Double click your home button and swipe up on the music app to close it.
  • Openusic and try again.


Let me know if all this doesn't fix it for you!

Jan 11, 2019 9:40 AM in response to LCB378

When you say you cannot play the songs, what exactly happens when you try to play them?


I would try deleting the songs from your library and trying it again. If that does not work, go to Settings > iTunes and App Store > Sign out. Once signed out, reboot your phone and sign back in, they retry.


Hope this helps! Good luck.

Cannot Play Downloads from Apple Music

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