iPad Pro touch screen intermittent unresponsive

I have the iPad Pro 10.5 inch for roughly 4 months. I started finding intermittent touch issues that have been random. Its extremely bad when playing games where precision touch and timing are critical. Just normal day to day usage for email, web browsing, etc. you would not notice it much unless you attempt to draw in notepad, then I can see how occasionally it does not register touch while sliding a stylus and other times, its like a rapid touch response.


I have performed every single thing I could find from others having the same issue, and from the looks of how many complaints about this, it sounds like either design flaw or iOS issues. I have tried the following:

  • Turn off and on
  • Hard rest/restart
  • Clean the screen frequently
  • Removed the expensive tempered glass Screen protector
  • Switched case to a case that has no magnetic close
  • Use the Apply plug instead of a multi-usb port charger
  • Turning off Bluetooth
  • Turning off Background App Refresh
  • Turning off Multitasking
  • Etc...etc...etc..etc.


Nothing has worked and seeing all the various forums and posts from people, this is a big problem a rather massive quantity of people have with the iPad Pro's. This weekend I have just had it with this very new iPad Pro that is driving me crazy... I hit the forums looking for anything i have no tried and its all the same, nobody knows and many have just given up on iPads, a lot of people have turned their iPads in under warranty only to find the refurbished units they receive all have the same issue. I am right there with them, I have absolutely loved the Apple devices, my house nearly all Apply, TV's, iPhones, iPads, MacMini's, etc.


I was preparing to erase my iPad Pro and send it back, but gave it one more try, i literally went through every single setting, turning off every single feature and hard restart. After that, the issues are so far gone. I may have a pretty much featureless iPad Pro right now, however no more intermittent unresponsive touch, so i suspect its an iOS issue! I have no interest in turning on any settings one at a time until the issue returns, for now hoping it will eventually be resolved and i can turn everything back on, i just need to not deal with this issue for a while as it has nearly turned me away from Apple products going forward. As expensive as these devices are, we should not have these kind of issues.

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jan 13, 2019 7:44 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 13, 2019 11:25 PM

This is NOT what you are going to want to read/learn, but this is a known issue across all iPad Pro year and models ( even the brand new 2018, 3rd gen iPad Pro models ) and it is starting to affect both the 2018 and 2017 6th and 5th gen 9.7 inch screen iPads, too!!

I am beginning to think that this is a growing issue that is NOT hardware related, but either iOS 11 and/or iOS 12 related bug.

I have a 1st gen, 12.9 inch screen iPad Pro still running iOS 10.3.3 and I am NOT experiencing these recent intermittent touch screen issues.


The best you can do is alert Apple to this growing issue.


The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.


The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.


Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.


Contact - How to Contact Us - Apple


Good Luck to You!

757 replies

Sep 22, 2019 11:46 AM in response to MichelPM

If you update and don’t face with touch issue we understand that the problem is because of some hardware issues

but i can’t ask you to update your ipad because it is a big risk

i wish I could restore to your iOS version and see my problem gone because I bought a second hand ipad pro 12.9 2nd generation on iOS 12 and the problem begin after few days and now i am so disappointed 😫😫

Sep 22, 2019 12:34 PM in response to Dragon1377

I have no issue with the Microsoft Surface tablets except they try to be two things at once and I don't particularly think these excel at either.

Also, I am NOT a fan or user of MS Windows OS.

At the same time, Surface tablets can be hardware configured with lots of purchase options and these tablets have lots of connection ports and a nice range of input devices.

I am a fan of the Surface Dial. I wish Apple had something like that for iPads.

I like the keyboards that you can purchase with a Surface tablet, too!


I still think an iPad is a better, more dedicated tablet option.

Not a PC/tablet hybrid, like the Surface lineup.


Buuut, I keep my eyeballs on the MS Surface products.

There is a lot to like about them.


Not every iPad Pro made ( even ones made in the last three years ) has this issue, but if you purchase a discounted, refurbished from Apple's Refurbished & Clearance section of Apple's Website and once ypu purchase this, purchase extended two-year AppleCare+, if anything goes wrong, you have, at least, now 2 full years of warranty coverage from Apple for any problems.

Sep 22, 2019 1:06 PM in response to Dragon1377

No.

Not true.

You are talking about millions of iPad Pro models sold over three years!

There is NO where, NO WHERE where there are millions of iPad Pro user posting of this unresponsive issue.

If this unresponsive touch screen issue was sooooo widespread, the tech and TV media would have been ALL OVER THIS by now and Apple would have had to come up with some sort of fix for this long, ago.


Even if this has affected 100,000 iPad Pro models, this is still anywhere from 5%-10% of affected users.

A small minority of affected iPad Pro models.

I do not think this affects anywhere near 100,000 users.

Maybe, MAYBE, 10,000 to 20,000 users, or so.

An even a smaller minority group of affected users!

Don't be ridiculous.


Sep 22, 2019 1:24 PM in response to MichelPM

It’s not ridiculous

  1. There are many of people who didn’t post anything like me that follow many threads for weeks to find a solution and didn’t post until now
  2. many people who had an Apple store in their cities directly talk with Apple’s employees
  3. How that people after change their ipads for 3 or 4 times always faced with this problem ? It’s unbelievable that they are such bad chance people
  4. if you believe that the problem happened for few percent of iPad Pros then why you didn’t update yet ?

Sep 22, 2019 1:47 PM in response to Dragon1377

Because it is a random and completely unpredictable bug/issue, as I already stated to you, earlier!

There is NO pattern to those iPad Pros already affected.

No causation as to what causes this issue.

NONE.

I do not want my iPad Pro to become one of this minority group.

i am not arguing with you on this.

Actually, for the past couple of weeks, there have been NO new postings of this iPad Pro unresponsive touch screen issues.

Believe what you will.

Do what you will.

I am done.



FYI, not that you need to know, but the new iPadOS is too radical an improvement on iOS to NOT upgrade to, so as soon as the iPadOS download/install frenzy is over after the first few weeks, my iPad Pro WILL BE getting and running the new iPadOS.


I will use iTunes on my Mac, as I always do, and will just have to take the risk, take a leap of faith and hope for a successful iOS upgrade outcome.

Sep 22, 2019 2:28 PM in response to Dragon1377

90? Not even close. This forum is the most widely visited iPad forum in the world. The amount of people coming here is statistically insignificant in comparison to the number of iPad being used around the world every day.


I have two iPad Pro 11's neither of which have any touch issues. If this affected 90% of all iPad Pro owners, this thread would be so replied to, by so many people, but it's not really. And that's because the vast majority of iPad Pro users don't have an issue and have no need to come here to tell us they are having a great time with their iPad.

Sep 24, 2019 11:57 AM in response to lobsterghost1

So, now iPadOS 13 is out, I can speak about it 😉


Well... No improvement, so sad 😢

Actually, fun fact, after updating to iPadOS 13.1, arrived on my passcode screen, my iPad froze... So I knew strait away!


I will continue looking for a solution. My major worry is, how can I sell my iPad Pro, worth 700$, to anyone, with this issue?! The guy will send it back to me after a few days. So I am stuck with an unreliable expensive device.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro touch screen intermittent unresponsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.