iPad Pro touch screen intermittent unresponsive

13.1.3 since day of release.

for several days problem was barely noticeable.

then i made a full reset because of battery calibration required.

after 2-3 days problem with touch screen returned with full power. Sometimes ipad do not react to touches for 1-2 seconds.

Are all sizes of the iPad Pro experiencing this issue? My 12.9 is but my 9.7 does NOT have the unresponsiveness issue. Also are all models of the Pro experiencing the problem. 🤔🤔

[Edited by Moderator]

Yes.

A minority subset of ALL years and models of iPad Pros, with thr exception of the 2016, 9.7 inch screen iPad Pro, have this intermittent, unresponsive touch screen issue.

For some unknown reason, this touch screen bug does NOT affected every single iPad Pro made in the last 4 years.

My replaced 12.9 inch 2 nd gen 256 GB iPad pro wifi + cellular shows the same disturbing touch screen problem again.. that too within 20 days of replacement.. I am deeply frustrated.. I don’t know what to do.. very disappointing..

Another tidbit.

I have noticed that I am no longer seeing posts here every single day about this intermittent, unresponsive touch screen issue, like I used to, for the past couple of weeks, or so.

Maybe the last couple of iOS updates have fixed this issue, somehow, for some iPad Pro users.

Not sure about this and no way to tell except these unrsponsive touch screen postings have dropped in frequently here, lately.

Dear friends,

Follow my reasoning and think with me:

The warranty we have refers to the product. Its duration refers to the date of purchase of the device and ends after 1 year. Right?

However, if the issue concerns the Ipad operating system, the warranty date should refer to the software update deployment / installation date ... I am not aware of each line of IOS disclaimers and terms of the Software Warranty. But I understand that, in theory, there should be attention and guarantee to the flaws caused by the software problem and the warranty validity, in this case, should refer to the date of the IOS update and not the device purchase.

Am I right?

Purchasing AppleCare+ extends the warranty and adds extra terms to the warranty for two-years.

And Apple simply has never done what you are describing or wish to have happen.

No tech company does this.

No appliance company does this!

Installing new software will never change how long a device warranty should be extended for a device or even an everyday appliance.

Apple just changed their policies for extended AppleCare+ support now for any currently warrantied iDevices and computers now that will alow you to continue to pay a monthly fee to continue your paid AppleCare+ warranty service for as long as Apple continues to support the computer or device.

Which for most iDevices, is now for between 4-6 years, now!

Apple just recently made this change to paid extended AppleCare+ plans and to current iDevice owners who are still paying for extended AppleCare+.

My Wife and I plan on taking advantage of this new extended monthly pay AppleCare+ plan when her extended AppleCare+ plan runs out for her iPhone SE, at the beginning of Jan 2020.

I’ve had my iPad replaced 3 times at the Apple store. Seems to me with the copious noted the Apple tech took that someone at Apple would have intercepted the hardware and tried to replicate the issue. I have the issue with an unresponsive touchpad when I try to login!

i did order the newest 12.9 (generation 3) which will be here tomorrow. It will be interesting to see if I get one of the “good” units that does not have the issue but I’m not holding my breath. If I have the same issue I will return for a refund.

Thanks ... good idea. Unfortunately I have 150 +/- apps but it will be interesting to see if I can find the app(s) causing the issues 🤔. Unfortunately when I have restored my previous iPads, the issue didn’t start immediately. Took 3 days on one of the units ...

I am frustrated by the touch problem, I am still under warranty and wondering what to do. From what I read here I form the conclusion that if I take it up with Apple they will take it back and send me a second hand one which will possibly/probably still have the problem. I don’t find this a satisfactory prospect. Alternatively I would like to log the problem with Apple and have them send me a new replacement when they have fixed it. I understand that Apple will not come into this forum but has there been a statement anywhere that they acknowledge that the problem is being looked into?

At risk of going off topic, the replacement device I was given, which you say is a refurb (I’ll bow to your wisdom), would be a disappointment to me if there were ANY signs of touching, handling or use on the body or screen, or if the battery did not function as if new, or if there was really any other indication that it is not identical to a new one out of a white box. And I looked it over very closely, and know what I am looking at. (I have had many iPads. I have also had them replaced before.) If this unit is refurbished, it is without any sign. More to the point of this thread, it is not suffering from screen problems (so far, knock wood).

At any rate, thank you for “incorrecting” me, a trend all over the internet, I have found.

The correction was merely to dispel any doubt as to the type of replacement you have received. Some “brown box refurbs” are much better than others. If the entire casing has been changed, then they can appear “cosmetically” new. Some here have reported receiving some pretty shocking replacements.

All refurbs are reported, by Apple, to have a new battery.

I wish you well in receiving a fault-free device.

Here is what a refurbished iPad is.

From the Apple Website.

What goes into a refurbished iPad.

All refurbished iPad models come with a new battery, new outer shell, are backed by a one-year warranty, have free delivery and returns, and also include:

• Full functional testing, genuine Apple part replacements (if necessary), and a thorough cleaning
• The original Operating System or a more recent version1

I don’t have the pencil either so that won’t work for me. I did the update on Sunday morning, nov. 3rd but I’m still having the touchscreen problem. I took forever to login to this site and trying to type is a joke with so many letters being dropped. Has anyone talked to Apple regarding this? I was at an Apple sto yay (the previous word should be yesterday!) to replace my incompatible 8 for xfinity mobile. Don’t buy an Apple phone from att, it will never work on another carrier! I asked several Apple people about this iPad problem and they didn’t know anything about it, 😉 yeah sure...

If you would have read through this entire post, you would have found the the Tap to Wake temporary fix for the 2018 iPad Pro models has been mentioned here quite a few times and also, imentioned n many other similar postings for the past 12 months this touch screen issue has been going on.

This “fix” is not a solution to the problem.

The intermittent, unresponsive touchscreen bug/issue continues to plague only certain iPad Pros of all 4 model years!

There is NO such fix for any older iPad Pro model users, that have iPad Pros with a Home button, that are, also, being affected by this unresponsive touchscreen issue.