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Camera not working

my iphone 7+ camera cannot focus no matter what and sometimes it shakes uncontrollaby what to do?

iPhone 7 Plus

Posted on Jan 13, 2019 11:52 PM

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Posted on Jan 14, 2019 12:40 AM

Hey there!


It's sounding like you may need to take the device in for service. However, try following the steps over at If the camera on your iPhone, iPad, or iPod touch isn't working - Apple Support first.


If you still have no luck, I suggest you book in for an appointment at your nearest Apple Store or Apple Authorised Technician by Contacting Apple Support

4 replies
Question marked as Best reply

Jan 14, 2019 12:40 AM in response to chantal278

Hey there!


It's sounding like you may need to take the device in for service. However, try following the steps over at If the camera on your iPhone, iPad, or iPod touch isn't working - Apple Support first.


If you still have no luck, I suggest you book in for an appointment at your nearest Apple Store or Apple Authorised Technician by Contacting Apple Support

Jan 13, 2019 11:59 PM in response to chantal278

Hey there!


My iPhone camera struggles to focus sometimes as well. I find that cleaning the lens with a lint-free cloth usually does the trick.


As for uncontrollable shaking, that could suggest a more major issue with your device camera. I'd suggest you Contact Apple Support and book an appointment at your local Genius Bar and they can investigate the issue further there.

Camera not working

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