Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone Xs 4G issue

keep losing my 4G signal on my iPhone Xs, have to restart it or turn on and off airplane mode, changed SIM card, contacted my carrier and did network settings reset. STILL HAVE THE PROBLEM, anything to do?

iPhone XS

Posted on Jan 15, 2019 8:33 AM

Reply
Question marked as Apple recommended

You bought the wrong phone. That is not the phone that is sold for use on LTE (4G) networks in Jordan.

If there's any way you can get it back to the US in the next week, Apple has a 14 day return policy.

Buy a phone intended for use in your country/region.


The phone intended for use on networks in your country is A2097. It supports different LTE bands.

The only reason you can get the one you have now to work at all is there is probably some overlap. But the phone you have does not support all of the bands that you need for reliable operation.


https://www.apple.com/iphone/LTE/

Posted on Jan 15, 2019 8:58 AM

4 replies
Question marked as Apple recommended

Jan 15, 2019 8:58 AM in response to Saif9955

You bought the wrong phone. That is not the phone that is sold for use on LTE (4G) networks in Jordan.

If there's any way you can get it back to the US in the next week, Apple has a 14 day return policy.

Buy a phone intended for use in your country/region.


The phone intended for use on networks in your country is A2097. It supports different LTE bands.

The only reason you can get the one you have now to work at all is there is probably some overlap. But the phone you have does not support all of the bands that you need for reliable operation.


https://www.apple.com/iphone/LTE/

iPhone Xs 4G issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.