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VERIFICATION REQUIRED

I've had my apple tv for a few years. I just started getting this message...

"VERIFICATION REQUIRED. Before you can make purchases, you must go to the iTunes store on your computer and verify your payment information."

I've updated my payment info in iTunes on my laptop, as well as signed out and back into the apple tv.
Nothing works.

Any ideas????

Power Book G4 1.5 ghz, Mac OS X (10.4)

Posted on Jul 10, 2010 4:51 PM

Reply
129 replies

Jul 11, 2010 2:31 AM in response to jstreet-atty

jstreet-atty wrote:
Same thing is happening on my apple TV tonight. I just bought it today.


as previously stated, it isn't an appletv issue, it's an itunes store account issue.
check your account on a pc/laptop and ensure that it is not locked ore requiring re-verifying.
once that is done, appletv should be able to access it.

Jul 11, 2010 2:51 AM in response to Arnold Miller

Welcome to the  Discussion Forums.

There may be a communication issue between the tv and the host computer, try restarting the tv, the router and the computer.

Check that the account you are using on the tv is the same account you use on your computer.

Before any widespread panic sets in, any security breach which has been raised here, is the result of individual accounts being compromised likely through phishing or compromised computers, it isn't because of anything that happened at the itunes store. The only way your account might become compromised is if you let it.

Jul 11, 2010 11:34 AM in response to Chenks

No.
Everything is fine.
I even tried changing the CC information and updating it to see if that would help.
Then I restarted everything...and still get the VERIFICATION REQUIRED message.
I just bought two songs for a $1.29 to see if I would get the message on my computer. Works fine on two other computers.
Still waiting on reply from iTunes support.
Best,
Arnold Miller

Jul 11, 2010 8:47 PM in response to Arnold Miller

Tried the suggestions here with no avail.
I am not going to pay a one-time $49 fee for a $200 product.
Apple should stand behind their products AND services especially when they bundle them and make them dedicated to each other.
I don't have any choice but to use iTunes with AppleTV.
At this point I have a very large paperweight.

Does anyone from Apple read these forums?

This is very frustrating as there's a glitch somewhere in the Apple ether.

SOMEONE FROM APPLE ANSWER THE SUPPORT LINE OR GET A TECH THAT HAS AN ANSWER TO HELP US PLEASE!!

VERIFICATION REQUIRED

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