Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Google Photo Apps crashes on iphone 6S - everytime

My Photos app has never worked. Tried loading, deleting, reloading but when I click to open it starts, then crashes. Several other people are saying the same thing but there doesn't seem to be a resolution. When I log in using a browser, my photos are there but I can't use the app - very frustrating. I have iphone 6s with 128gb data. Space isn't the issue - it seems to be the app itself. Appreciate some tips so I can see my photos


iPhone 6s

Posted on Jan 16, 2019 8:52 AM

Reply
Question marked as Apple recommended

if this is happening then make sure you have the newest google photos update in the AppStore. To update, go to the AppStore then go to updates And update it.


make sure you are using the latest software on your iPhone.


if you are fully updated in everything then restore your iPhone using iTunes, here’s a link below on how to restore your iPhone.


https://support.apple.com/en-us/HT204184


Posted on Jan 16, 2019 9:02 AM

1 reply
Question marked as Apple recommended

Jan 16, 2019 9:02 AM in response to ccairns4

if this is happening then make sure you have the newest google photos update in the AppStore. To update, go to the AppStore then go to updates And update it.


make sure you are using the latest software on your iPhone.


if you are fully updated in everything then restore your iPhone using iTunes, here’s a link below on how to restore your iPhone.


https://support.apple.com/en-us/HT204184


Google Photo Apps crashes on iphone 6S - everytime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.