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Apple ID was not able to log into App store

I can log into this Apple ID here but not the app store - when I tried to login, it prompt to ask password again and then prompt "Verification Failed - This Action Cannot Be Completed". Anyone know why?


This Apple ID is not the same as the Apple ID I used for other functionalities.

iPhone SE

Posted on Jan 18, 2019 4:30 PM

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Question marked as Apple recommended

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 




iTunes Support






iTunes Support – world wide



Posted on Jan 18, 2019 5:29 PM

1 reply

Apple ID was not able to log into App store

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